The Missing Piece to Solve the Puzzle of Engagement

by David Zinger

Have you ever worked on a jigsaw puzzle only to find yourself near the end unable to put it all together because you are missing a piece? The empty space stands out like the missing front tooth of a 6-year-old's grin. As you stare at the puzzle and search the floor and the box you feel incomplete and dissatisfied to get so close but not to be able to finish with the insertion of the missing piece into the total puzzle.

Many organizations and individuals are puzzled by engagement. They know the why of engagement. The business case impact of engagement is captured in the title of the Engage for Success’ publication entitled, Nailing the Evidence. We know engagement plays a vital role to achieve results, build relationships, cultivate well-being, and develop career. Engagement will accomplish a myriad of other things that will benefit the organization, customers, and employees themselves. I believe starting with why is necessary but not sufficient to make engagement happen.

After we determine our why of engagement we tend to think of it in terms of programs not the present, deadlines not daily, and months not moments. Yet, if you stop to think about it, engagement is not a static noun -- it is a dynamic verb composed of actions and interactions that occur in moments. I have long defined employee engagement in 8 words: good work done well with others every day. I have sharpened this view of engagement to see that a day is composed of up to 20,000 moments and moments are the missing piece of engagement.

There is no way to engagement, to engage is the way. To engage, is to live and work not for the moment but in the moment. To be fully where we are when we are there. To give ourselves fully to our work, not to lose ourselves in our work and suffer imbalance and burnout.

The good news when you think like this and you act upon this revelation is that you know engagement is never more than a moment away. You can begin whenever and wherever you are and you don’t have to wait for survey results or someone to launch a program.

In my upcoming webinar, I will teach you how to identify engaging moments and how to infuse specific and powerful research-based actions and interactions into those moments transforming disengagement and drudgery into an alchemy of daily engagement. When you do this, your organization will be better, your customers and clients will have better experiences, work will make you well, and work will be an uplifting experience not feel like a slow crawl on your belly under barbed wire to get from Monday to the weekend.

Join me in the webinar -- engage along with me because the best is yet to be.

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