Driving a Culture of Customer Excellence through Employee Engagement


  • Mazher Ahmad, Global Head of Talent Acquisition & Organizational Development, Ortho Clinical Diagnostics
Date: Thursday, Februrary 14, 2019
Time: 2:00 PM EST

Ortho Clinical Diagnostics has been harnessing the power of re-imagination to transform in vitro diagnostics for more than 75 years. As a trusted partner to hospitals, hospital networks, blood banks, and labs around the world, it is seeking to fulfill its simple purpose: to improve and save lives with diagnostics. After becoming a fully independent company from Johnson & Johnson in 2017, Ortho is now tackling its next great challenge – becoming an organization obsessed with Customer Excellence.

In this session, Mazher Ahmad, Global Head of Talent Acquisition & Organizational Development will share Ortho Clinical Diagnostic’s current journey of transforming its culture to one of customer excellence, by focusing on the employee experience. Through a worldwide effort to better understand and map the pain points and moments of truths for its global employees, Mazher will provide insights, learning and strategies for how to lead a culture shift through specific, actionable steps, which can benefit leaders of organizations of any size.

Learnings and Takeaways:

  • Define actionable strategies for deepening an understanding of the end-to-end employee journey and experience
  • Provide insight and specific steps to apply employee engagement insights to transforming an organizational culture
Webcast Presenter
Mazher Ahmad
Mazher is currently the Global Head of Talent Acquisition & Organizational Development for Ortho Clinical Diagnostics, a multi-billion dollar life sciences company..